The Family Information Service can help with anything and everything around family life. If you are a mum, dad, grandparent or carer, have a question but do not know where to go, then contact the Family Information Service. It is a free, confidential and impartial information service for parents and carers of 0 to 19 year olds (24 years if your child has SEND). The Family Information Service and Directory provides comprehensive and up-to-date information on local organisations, services, childcare, activities and events relating to children and young people, their parents and carers as well as professionals working with families. You can contact us by telephone on: 01202 261999 between 8.30am and 5.15pm, Monday to Thursday, and 8.30am to 4.45pm on Friday, or, visit the Welcome Area, above Poole Central Library, Dolphin Centre between 9.00am-5.15pm Monday to Thursday and 9.00am-4.45pm on Fridays. If you require information outside of Bournemouth, Christchurch and Poole, please see the Family and Childcare Trust to search for the local Family Information Service for the area required. Raising Concerns If you wish to make comments on the service you have received you can do so via the Get in Touch facility above.